myspin88 Privacy Policy

1. Introduction

myspin88 ("we", "platform" or "myspin88") is committed to protecting the privacy of users who register and use our online gambling services. This Privacy Policy ("Policy") describes how we handle the personal information you provide during registration, platform use and financial transactions.

By registering an account on myspin88 and using our services, you agree that your personal information will be processed in accordance with the terms set out in this Policy. Please read this document carefully before continuing to use the platform.

This Policy applies to all myspin88 users in Malaysia who are 21 years of age or older. If you do not agree with any provision in this Policy, please stop using our platform.

2. Information We Collect

myspin88 collects your personal information through several different means as you interact with our platform. The types of information we collect include:

2.1 Account Registration Information

• Full name as shown on your MyKad or valid identity document
• Identity card number (MyKad) or passport number
• Date of birth for age verification (21 years and above)
• Active email address
• Mobile phone number
• Account password stored in hashed format

2.2 Financial Information

• E-wallet information (Touch 'n Go eWallet, ShopeePay) linked to your account
• Bank account details for deposit and withdrawal processing via FPX or DuitNow
• Crypto wallet addresses (USDT, BTC, ETH) where applicable
• Deposit and withdrawal transaction history records

2.3 Technical and Usage Information

• Your IP address and network location data
• Device type, operating system and web browser used
• Login data, session duration and game activity
• Cookies and session identifiers for security and user experience

3. Purpose of Use

The personal information we collect is used exclusively to operate the myspin88 platform and fulfil our legal obligations. Primary purposes include:

• Identity and age verification — ensuring all users are 21 years of age or older and that data is accurate
• Financial transaction processing — facilitating deposits and withdrawals securely
• Account security — detecting and preventing fraudulent activity or unauthorised access
• Customer support — helping you resolve any account or transaction issues
• Licensing compliance — meeting obligations under the international licences we hold
• Service communications — notifying you of policy changes, account-related promotions and security updates
• Responsible gambling — monitoring play patterns to apply user protection measures

4. Information Sharing

In certain limited circumstances, myspin88 may share your personal information with specific parties:

4.1 Payment Service Providers

To process deposits and withdrawals, your transaction information is shared with the relevant payment service providers such as FPX processors, DuitNow, Touch 'n Go eWallet and ShopeePay. This sharing is limited to the information needed to complete the transaction only.

4.2 Game Software Providers

Game developers working with myspin88 may receive anonymised statistical data for technical purposes. No personally identifiable information is shared in this process.

4.3 Legal Requirements

myspin88 will disclose your personal information if required by law, court order or direction from a lawful authority. This includes investigations relating to fraud, money laundering or security threats.

5. Information Security

myspin88 implements a range of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.

• SSL/TLS encryption for all data communications between your browser and our servers
• Passwords stored in an irreversible hash format
• Two-factor authentication (2FA) available for additional account security
• Continuous monitoring for suspicious activity and unauthorised login attempts
• Internal access to user data is permitted only to authorised staff with a clear business need
• Regular security audits by our technical team

Although we take reasonable precautions, no security system can be guaranteed 100% secure. We therefore encourage you to also keep your account secure by not sharing your password and by using a strong password.

6. Cookie Policy

myspin88 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small data files stored on your device when you visit our website.

Types of Cookies We Use

• Session cookies: store your login session information for easier navigation
• Preference cookies: store your language settings and display preferences
• Security cookies: help detect and prevent fraudulent activity
• Analytics cookies: collect anonymous data on how the platform is used for improvement purposes

You can control or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of the myspin88 platform, including the login process and account security.

7. User Rights

As a registered myspin88 user, you have the following rights regarding your personal information:

• Right of Access: you may request a copy of the personal information we hold about you
• Right of Rectification: you may request correction of inaccurate or incomplete information
• Right of Erasure: in certain circumstances, you may request that your data be deleted
• Right to Restrict Processing: you may request that we limit how we use your data
• Right to Withdraw Consent: you may withdraw consent for specific uses at any time

To exercise any of the above rights, please contact our customer support team via live chat or email at [email protected]. Requests will be processed within a reasonable timeframe and we will verify your identity first to ensure account security.

8. Data Retention Period

myspin88 retains your personal information for as long as necessary to fulfil the purposes stated in this Policy, or for as long as your account remains active on our platform.

After an account is closed, we may still need to retain certain records for an additional period to meet legal requirements, international licensing obligations, and financial reporting duties. Transaction data and identity verification records are typically retained for the period specified by relevant legal requirements.

When data is no longer needed, we will securely delete or anonymise it in accordance with our internal procedures.

9. Protection of Underage Users

myspin88 is a gambling platform permitted only for users aged 21 and above. We do not knowingly collect personal information from individuals below this age limit.

All account applicants are required to submit proof of age during the verification process. If we find that personal information has been collected from someone under the age of 21, that account will be closed immediately and all related information will be deleted.

10. Amendments to This Policy

myspin88 reserves the right to update or amend this Privacy Policy at any time. Any material changes will be communicated to registered users via an in-platform notice or email at least 14 days before the changes take effect.

The "Last updated" date at the top of this document will reflect the latest version. Continued use of the myspin88 platform after the effective date of such changes will be considered your acceptance of the updated terms.

If you do not agree with the amendments made, you may close your account and stop using our services. For further enquiries about policy changes, contact us at [email protected].

11. Contact Us About Privacy

For any enquiries, concerns, or requests relating to this Privacy Policy or the handling of your personal data by myspin88, please contact our team:

• Live Chat: available 24/7 directly on the myspin88 platform after logging in
• Support Email: [email protected]
• Service Languages: Bahasa Melayu and English

We aim to respond to all privacy-related enquiries within a reasonable timeframe. Our support team is ready to assist you in Bahasa Melayu or English.